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Travelers Delayed or Stuck by the CrowdStrike Outage: What Did Your Airline Provide?
The flight disruptions brought on by the global I.T. failure were deemed within the control of the airlines, meaning airlines have to reimburse passengers for meals, transportation and hotels. Did your carrier living up to the requirement?
If you were flying — or planned to fly — last week, your travel plans might have been snarled by an I.T. outage that kneecapped myriad industries and critical services worldwide. On Friday, July 19, alone, nearly 14 percent of the scheduled flights in the United States were canceled and 56 percent were delayed, according to Cirium, an aviation data company. In the days following, Delta Air Lines and other carriers continued to cancel and delay flights as they struggled with crews and planes out of position and the rebooking of thousands of passengers.
Since the disruptions were deemed within the control of the airlines, most affected passengers would have been entitled to certain compensation and assistance — such as prompt refunds and airline-provided hotel or meal vouchers. (Here’s an explainer that provides more details on receiving reimbursement.)
Were you caught in the chaos? Did you get help from the airlines in paying for any meals, transportation or accommodations? We want to hear how the airlines did.
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